Flower FAQs

FAQs -- Flower Care

What is the best way to take care of a flower arrangement?
It depends on how they are packaged:
  • If you receive flowers in a container with floral foam, be certain the container is full of water every day. The water should be treated with the floral food provided with your order. Using your finger, feel under the greens for a place where water can be added. Or you can pour water slowly into the center of the arrangement, keeping a finger in the container to gauge the water level.
  • If you receive flowers in a vase, check to be sure the water is always clear. If the water turns cloudy, empty it and add fresh water mixed with the floral food provided with your order. If possible, re-cut the stems with a sharp knife before placing them in the fresh water.
  • If you receive flowers in a box or tissue, remove all of the foliage that falls below the water line, and then cut the stems with a sharp knife in a sink full of warm water. Be sure to cut the stems under the water and place them immediately into a vase of warm water mixed with the floral food provided with your order.
No matter what type of arrangement you have, it is important to keep your flowers off of televisions, appliances and heating/cooling units. You should also keep them away from hot or cold drafts and out of direct sunlight.

What is wrong with the water in a vase when it turns yellow and cloudy?
This is a natural sign that bacteria are growing in the water. Bacteria can clog stems and shorten the vase life of flowers, so keep the water clear at all times to ensure the longevity of your blooms. If your water starts to turn cloudy, immediately empty the vase and add fresh water, preferably mixed with the floral food provided with your order. Re-cut the stems with a sharp knife under warm water before placing them in the vase of fresh water.

Since flowers like sunshine, should I put my arrangement in the sun when I get it?
No. Growing flowers require sunshine for maturation, but cut flowers will fade much faster if exposed to heat and direct sunlight. To keep flowers fresh longer, place them in a location away from sun and drafts.

Is it possible to revive a wilted rose?
Sometimes. If a rose wilts prematurely, remove it from the arrangement and try the following easy tip to perk it up. Fill a sink with warm water. Lay the rose horizontally in the water bath and cut the stem (about 1") with a sharp knife under the warm water. Leave the rose in the bath for about two hours and let the water cool. This process can work wonders, but if the rose is already past its vase life it will not revive.

FAQs -- Flower Orders

How can I check the processing of my order?
 Thanks to our distribution network, we can deliver your order personally in just a few hours in certain areas. Delivery takes place either on the same day the order is received or on the following day, but we do not have a system to trace the order process.

What happens if the recipient is not at home/at the delivery address?
Our florist member will attempt to deliver the flowers and will leave a business card, then the florist will attempt to contact the recipient later by telephone. If the florist is unable to deliver the flowers or to contact the recipient, the florist will inform us immediately of the non-delivery and you will then also be informed of this either by telephone or by email.

Where can I leave special instructions?
If you have additional information about the delivery, such as a second telephone number or an alternative address, please inform us by calling 800.337.1755 and we will forward the information to our florist.

At what time will my order be delivered?
Although we do not specify a specific time, all orders are delivered during normal hours of operation of the local flower shop. Operating hours may vary slightly between floral shops. If your flowers must be delivered to the recipient at a set time, please call us at 800.337.1755. Our team will do their utmost to deliver your order at the time indicated.

How do I cancel an order?
If you have to cancel your order due to unforeseen circumstances, please telephone us at 800.337.1755 – please have your order reference number to hand.

How do I change an order?
If you have to change the delivery details of an order, please inform us at 800.337.1755 quoting your order number. Any changes must be notified before the date of delivery otherwise the florist may have already delivered the flowers.

How do I know that www.peachtreepetals.com has received my order?
Peachtree Petals has registered your order as soon as you receive our order confirmation with the personal reference number. Please make sure that you have your order number available for any subsequent questions regarding your order.

How do I know whether my order has been delivered?
Peachtree Petals guarantees delivery of every order on the date requested during normal the normal operating hours of our local flower shops. If for whatever reason it is not possible to deliver the order, our customer service will contact you immediately. In the absence of any telephone call or email from us, you can be assured that the flowers have been delivered with the high standard of freshness and quality which distinguishes Peachtree Petals. If you believe that the order has not arrived, please contact us at 800.337.1755 giving your order number and the reasons why you believe that the order has not been delivered.

What methods of payment do you accept?
At the moment Peachtree Petals accepts Visa cards, MasterCard, American Express and Discover. All the order information is checked and may be subject to a request for further information. In this case the order may be suspended.

How long do the flowers last? How do I take care of them?
To keep your flowers fresh and so that they do not wilt too quickly, change the water or add fresh water every day. If possible, cut the ends of the flowers again while holding them in water. You may also add a sachet of floral preservatives to maximize their freshness and length of life. Place flowers in a moderate temperature environment and do not expose them to direct sunlight. This special care should allow your flowers to last for approximately five days.

When can I obtain personal advice?
Our business hours are as follows: from Monday to Friday from 9:00 a.m. to 5:00 p.m.. You may contact us at 800.337.1755. Our customer service will advise you during our business hours as given above and will answer all your questions.

What information is necessary for delivery to a hotel?
Please provide the following information: full name and address of the hotel – the telephone number of the hotel (if known) – the room number (if known) – the tour operator (if known) and of course please state the full name of the recipient.

What information is necessary for delivery to a hospital?
Please provide the following information: full name and address of the hospital - the telephone number of the hospital (if known) – name and/or number of the ward or hospital department – maiden name of the recipient if the order is to the maternity department, and of course please state the full name of the recipient. Please note that some hospitals do not allow flowers in intensive care units. If this is the case, we will inform you and the florist will remain in close contact with the hospital staff so that the flowers can be given to the patient as soon as she/he is allowed to receive them.

What guarantee of quality is given by Peachtree Petals?
Our reputation depends entirely on the level of quality provided by all the members of our florist network. This is why our organization only accepts those florists who fulfill our demanding selection criteria (such as an excellent reputation of the florist’s shop and staff, the variety and the quality of the stock).